Returns Policy
How to return items
- Contact us for return approval and to let us know you will be sending a return shipment.
- Pack all items being returned securely into a box, using protective packaging material.
- Include a copy of the original order with the returned quantities noted.
- Send the trackable parcel to:
Returns: Fun One, Inc.
185 W. Rawson Ave
Oak Creek, WI 53154 - Track the shipment to verify it arrived. Your return and refund will be processed within 14 days.
What can be returned
Customers may return purchased items without stating a reason before January 15th of the calendar year following receipt. Items must be in ready-for-sale condition. You must first contact Fun One, Inc. to provide the reason and obtain a return authorization.
The customer is responsible for return shipping costs, except for items that were defective or damaged in the original shipment.
Defective or damaged items
Notify us of any discovered defects within 30 business days of receiving the items. Exceptions are made for orders over $400 and for customers ordering early for their school holiday shop — the January 15th policy above applies to school holiday shop customers.
Restocking fee
Returned merchandise may be subject to a 15% restocking fee on the original order subtotal. This fee applies when the return subtotal is above 10% of the original order.
Returns against a free-shipping order
If your original order was over $400 and received free shipping, and returning merchandise brings the subtotal below $400, the original shipping cost will be deducted from your refund.
Refunds
Refunds are applied to the original payment method and processed within 14 days of your return arriving.
Documentation
You must submit a copy of the original order or proof of purchase, showing the quantities being returned.