Returns Policy

How to Return Items — 5 Easy Steps

We want you to be completely satisfied with your holiday shop order. Follow these simple steps for hassle-free returns:

1

Contact Us

Contact us for return approval and to let us know you will be sending us a return shipment.

2

Pack Securely

Pack all items being returned securely into a box (use protective packaging material).

3

Attach Order Copy

Attach a copy of the original order invoice with item quantities returned noted inside the box.

4

Send Parcel

Send trackable parcel to:
Returns: Fun One, Inc.
185 W. Rawson Ave
Oak Creek, WI 53154

5

Track & Refund

Track shipment to verify delivery. Your refund will be processed to the original payment method within 14 days.

What Can Be Returned

Customers may return purchased items without stating a reason before January 15th of the calendar year following receipt. Items must be in ready-for-sale, undamaged condition. You must first contact Fun One, Inc. to obtain return authorization.

The customer is responsible for return shipping costs, except for items that arrived defective or damaged in the original shipment.

Defective or Damaged Items

Notify us of any discovered defects within 30 business days of receiving the items. Special exceptions are extended for orders over $400 and customers ordering early for their school holiday shop — the January 15th deadline applies.

Restocking Fee Policy

Returned merchandise may be subject to a 15% restocking fee on the original order subtotal when the return subtotal exceeds 10% of the original order value.

Returns on Free-Shipping Orders

If your original order was over $400 and received free shipping, and returning merchandise brings the retained order subtotal below $400, the original outbound shipping cost will be deducted from your refund amount.

Questions Regarding Returns

Please call us at 414-762-6200 or contact our support team. We are here to make your experience smooth and simple.